At Capacity Professional Organizing Services

organized work place

organized work place

organized work place


(Frequently Asked Questions)

What does a Professional Organizer do?
The National Association of Productivity and Organizing Professionals (NAPO) defines the role of a Professional Organizer as follows:

1. “Professional organizers use tested principles and expertise to enhance the lives of clients. By designing custom organizing systems and teaching organizing skills, they help individuals and businesses take control of their surroundings, their time, their paper piles, their lives!”

2. “An organizer’s services can range from designing an efficient closet to organizing a cross-country move. For homeowners, he or she might offer room-by-room space planning and reorganization, estate organization, improved management of paperwork and computer files, systems for managing personal finances and other records, and/or coaching in time-management and goal-setting.”

3. “In business settings, an organizing pro can increase productivity and profitability with improvements in paper-filing and storage, electronic organizing, work-flow systems, employee time-management, space design, and more.”

Why is it important that I hire a NAPO organizer?.
The National Association of Productivity and Organizing Professionals (NAPO) has been recognized as the organizing authority for over 20 years. NAPO members are bound by a Code of Ethics. As a NAPO-New England member we have monthly Continuing Education opportunities available to us, share common best practices through this education, benefit from a mentoring program, offer a network of trusted peers and affiliated businesses …and on a national level have annual educational conferences. These resources ensure that NAPO and NAPO New England members provide quality, consistent delivery of service to our clients.
How does the process work?
The process begins with an initial no-cost, no-obligation phone assessment discussing the space or process you are interested in organizing (home or office). It gives us an opportunity to learn more about you and your needs so that we can estimate the scope and cost of the project. Once you decide to move forward, we schedule working sessions in half day (3-4 hour) or full day  (6-8 hour) blocks for the duration of the project. Our first session will include a comprehensive physical review of your space or process. This review is based on lean principles and proven organizing techniques to facilitate efficient and productive use of time and resources. We also offer follow-up visits to ensure your newly revised space or process is adequately meeting your needs and will remediate if necessary.
Should I clean prior to the visit?
No, please don’t clean or pick up prior to the first visit. It’s important that we see the space as it is actually used in order to make an informed assessment.
Should I go shopping and buy containers?
No, this is a common pitfall. The more effective approach is to first determine what the final outcome should be before deciding which containers are best suited to meet your needs. Also, we aim to reuse existing space and containers whenever possible before recommending additional purchases.
How much does it cost?
Every project is unique. Our hourly rates are competitive and each project is based on a pace that is most appropriate and comfortable for the individual client. There are many factors that must be considered to determine the scope of the project such as the volume of items in the space and the level of client involvement. We will customize our services to fit your needs and budget.
How long will it take?
Again every project is unique. That said, we are determined to provide you with the best possible estimate of project duration based on the initial meeting assessment. One of Rubina’s key attributes is her ability to pace the project at the clients pace and level of involvement. In this way we work efficiently, and keep the project pace in our clients comfort zone.
Are you bonded and insured?
Yes – I am bonded and have full liability insurance. A certificate of insurance can be provided upon request.  
What is your confidentiality policy.
Your privacy is of the utmost importance. Having experience in both the financial and health care fields, I have a deep appreciation for the need to maintain confidentiality. Aside from the extent to which the use of pictures and testimonials have been agreed to, all correspondence, discussions, notes, journals, findings and recommendations are considered confidential. You are welcoming me into your home or office and I want you to be assured that your privacy will be respected.  
What if I have to cancel an appointment?
Obviously things come up at the last minute that cannot always be anticipated. An appointment can be canceled or rescheduled without penalty if notice is issued a minimum of 48 hours prior the appointment.
NAPO Code of Ethics
This Code of Ethics is a set of principles to provide guidelines in our professional conduct with our clients, colleagues and community. As a member of the National Association of Productivity and Organizing Professionals, I pledge to exercise judgment, self-restraint and conscience in my conduct in order to establish and maintain public confidence in the integrity of NAPO members and to preserve and encourage fair and equitable practices among all who are engaged in the profession of organizing.

Working Relationships
• I will serve my clients with integrity, competence, and objectivity, and will treat them with respect and courtesy.
• I will offer services in those areas in which I am qualified and will accurately represent those qualifications in both verbal and written communications.
• When unable or unqualified to fulfill requests for services, I will make every effort to recommend the services of other qualified organizers and/or other qualified professionals.
• I will advertise my services in an honest manner and will represent the organizing profession accurately.

• I will keep confidential all client information, both business and personal, including that which may be revealed by other organizers.
• I will use proprietary client information only with the client’s permission.
• I will keep client information confidential and not use it to benefit myself or my firm, or reveal this information to others.

• I will decide independently and communicate to my client in advance my fees and expenses, and will charge fees and expenses which I deem reasonable, legitimate, and commensurate with my experience, the services I deliver, and the responsibility I accept.
• I will make recommendations for products and services with my client’s best interests in mind.

• I will seek and maintain an equitable, honorable and cooperative association with other NAPO members and will treat them with respect and courtesy.
• I will respect the intellectual property rights (materials, titles, and thematic creations) of my colleagues, and other firms and individuals, and will not use proprietary information or methodologies without permission.
• I will act and speak on a high professional level so as to not bring discredit to the organizing profession.